When it comes to digital tools, there are many things that remain better done in-person. As a consultant, my professional advice to clients is to keep creative activities like strategy development, ideation and journey mapping as in-person as possible.
The ranking goes:
With the pandemonium of 2020, distancing requirements meant option 1 was no longer an option (nor, thankfully, was #3).
There are a lot of digital tools that can be used to bring people together to collaborate on ideas. Your organisation may have a subscription to Microsoft Office365 or Google’s Gsuite, both of which contain tools…
The Peter principle was devised by its namesake, Dr. Lawrence J. Peter. It seeks to explain the mechanic by which organisations accummulate incompetence in seniority by converting previously competent individuals into incompetent individuals.
“In a hierarchy every employee tends to rise to his level of incompetence.”
The Peter principle proposes employees in a hierarchy will continue to be promoted until they reach a role for which they are not competent, where they will remain. Over time and at scale, this results in the retention of largely incompetent management and may suggest that longevity in a position is indicative of inability.
Hanlon’s Razor is a philosophical razor, rather than a physical one (like that one above ☝️). As a philosophical razor, it is a heuristic or principle that allows us to discard (or ‘shave off’) unlikely explanations and instead focus on more likely reasoning.
Hanlon’s razor proposes that we are best served by first assuming ignorance or incompetence rather than malice. It states:
“never attribute to malice that which is adequately explained by stupidity”
In ‘Murphy’s Law Book Two: More Reasons Why Things Go Wrong!’ (1980) the razor is credited as a submission by Robert J. Hanlon of Scranton, Pennsylvania.
PayPal has announced it will enter the crowded Buy Now, Pay Later (BNPL) financial services market. It will offer the industry standard model, allowing users to pay for purchases in 4 instalments.
The move will put PayPal into direct competition with a crowded space full of eager startups (Zip, OpenPay, Klarna, Affirm, Sezzle). Startups who have pretested the willingness of regulators to accept a distinction between BNPL and credit offerings, clearing the way for big tech entry.
Among those startups is Australia’s own AfterPay (ClearPay in the UK). …
Personally or professionally, no one likes to be rejected. Our self esteem takes a hit and we are left to wonder, ‘well, now what?’.
It might be easy to assume that this rejection will inevitably spiral down into further failures and a life of endless misery... The reality is rarely ever quite so grim!
In some cases, rejection has been a catalyst that spurred people on to far greater success. Here are 6 founders who, through entrepreneurship, achieved such success — and were ultimately acquired by the companies that rejected them.
Design thinking is a powerful tool for creating value. When used correctly, design thinking can create new value or ‘increase the size of the pie’ for organisations, their customers, users, employees, community, shareholders and other stakeholders to share in.
Sometimes, however, as design thinkers, we can stray from the straight and narrow path of user-first, human-centred design. In these times, we apply these same skills and techniques that allow us to create solutions for our end user and instead create solutions against our end user. This is dark design.
The purpose of design thinking is to create solutions for our…
At Apple’s World Wide Developer Conference (WWDC), the company launched a range of new privacy features. Among these was an enhanced iCloud subscription called iCloud+ (iCloud Plus).
For existing iCloud subscribers, iCloud+ is an automatic upgrade at no additional cost. It includes the same iCloud features and cloud storage plus privacy features like ‘Hide My Email’ and ‘Private Relay’. If you already pay for iCloud and use Apple’s Safari web browser, you will get some cool new features at no extra cost later in the year.
The Private Relay feature will allow users to obscure their internet activity when using…
The lockdowns and restrictions brought in to combat the pandemic have been brutal on our hospitality venues. Following on from the previous strategies, here are 7 more methods hospitality venues have been using to survive.
There is no vaccine for the business impacts of lockdowns. Social distancing and restrictions have made our hospitality venues less hospitable. Here are 5 of the tactics cafes and restaurants that bring us together have adopted while we stay apart.
What we say matters. Our words have meaning. Let’s say what we mean and mean what we say.
When leading the delivery of innovation and transformation we are asking people to change what they do. We are asking our people to overcome sometimes decades of habit and begin to build new behaviours from scratch. It is no small task for us and it is no small ask of our people.
As facilitators, one of the things I enjoy most about the work we do with our clients is collaborating with people who show their passion for serving their end users.